Returns & Exchanges
At ICE Jewellery, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our hassle-free process ensures your shopping experience remains as sparkling as our collection.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the jewellery in its original presentation box and secure it inside a padded mailing envelope to prevent damage during transit.
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing